Value of Goods Being Returned

Question

What value do we ask our customer to put on the Commercial Invoice for goods which are being returned for replacement. They are sending back PART of our product, which is itself of low value on its own and is anyway damaged beyond use. Do we need to put a percentage of the WHOLE product on the CI?

Answer

Hi there,

I hope you get an answer to your question shortly.

In the meantime, I recommend also looking at the Institute of Export and International Trade’s helpdesk for more specific advice:

http://www.export.org.uk/page/Export_Helpline

The OTE team

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