Exporting military controlled goods: Why the need to complete undertakings on a hand signed form?

Question

Our company exports military controlled goods under 2 different OGELs, we have been sucessfully audited on this, one point that our customers often raise is why they need to complete their undertakings on a hand signed form? Why an email undertaking is not sufficient?

(This question was asked at one of our recent webinars on Export Controls. You can listen to this webinar on our recent webinars page at http://opentoexport.com/info/webinars/)

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