Distributor warranty obligations

Question

I am looking for a good place to find out the exact warranty obligations that distributors have B2B & B2C when selling online in Europe (irrigation equipment), i.e if the client is not there when goods arrive, if client wants to return goods, if faulty, do obligations differ B2B & B2C and if they are obliged to or arrange for disposal of packaging in Germany for example.

Any sources or useful contacts would be really helpful

Many thanks

Answer

Hi Stuart

Thank you for your question.

You may wish to take a look at our Export Bootcamp webinar series, the second instalment covers in detail the differences between distribution models and the liabilities thereof:

https://www.youtube.com/playlist?list=PLWi8jSryVtUGnNrtzEsW6dqgEQpacVsA7

If you do not find the level of detail you are looking for in these webinars you could contact the Open to Export community members who contributed to get their expert guidance.

I hope this helps.

Kind regards
Gemma

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