Export Action Plan Case Study: Charles Farris

Business: Charles Farris, Wiltshire. Chandlery (the eventual winner).

Charles Farris was founded 170 years ago in Bishopsgate to provide candles for the people and institutions of London. Over the years it has developed to become one of the main manufacturers and suppliers of candles to the Church.

This manufacturing continues to flourish and develop in our factory in Mere, Wiltshire, and building on our heritage, experience and artisanship, we decided to develop a scented range of candles and reed diffusers, which we launched in 2015.

We subscribe to the British and European candle-makers’ standards in raw materials, candle safety and testing methods to bring to our customers the finest candles.


Mark Pountain, managing director and Nick Rees, sales director.

Charles Farris
Charles Farris – Mark Pountain, managing director and Nick Rees, sales director.

When and why did the business decide to export?

September 2015, following encouragement at a trade show and a healthy uptake of new products in the UK.

What is the company’s export vision?

To put Charles Farris on the global map by capitalising on our strong UK heritage and our royal warrant.

How did you find out about Open to Export?

Through UKTI.

How useful – and in what way – did you find the Export Action Plan?

It was a simple framework and an excellent, very helpful template when starting from scratch – along with the complementary background material that is part of the package. We have progressed to build another plan around it as our export activity has developed.

How has/will the plan help accelerate your export goals?

The Export Action Plan provided us with a route map and support and helped us crystallise a plan, from which flowed tasks for individuals and deadlines. We hope to enjoy significant product growth as a result.

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