WOFIT Masterclass enables Excitim to take first steps towards US Success

Excitim creates toys which are adapted for children with special needs. Based in Shropshire, the business was established in 2006 and now offers a range of over 90 toys.
Excitim started receiving enquiries from all over Europe and beyond

Excitim’s initial business model was to sell via their website directly to consumers. Enquiries from UK distributors wanting to add the Excitim toys to their catalogues provided another route to market, growing UK sales.

It wasn’t long before enquiries from overseas were received. “Potential resellers from Sweden, France, Germany, Italy, Netherlands and Ireland, then US and Canada all approached us via our UK website”, explained Mike Taylor, Excitim’s Founder. “I thought perhaps there’s real interest here!”

The Web Optimisation For International Trade (WOFIT) Masterclass showed how Excitim’s website could develop business overseas

Mike’s UKTI International Trade Adviser Christine Armistead told him about a WOFIT course being run locally. “I believed our website was in a reasonable state, and was obviously attracting some attention”, said Mike, “but I went to the course to see what I could learn”.

The WOFIT Masterclass is a half-day course run by UKTI to show the practical steps to boost international business performance online. It is run by specialist Export Communication Consultants. “I was blown away by the course!” exclaimed Mike. “Doug Lawrence, who ran the course, was brilliant and I came away with so many ways to improve our website”.

The Export Communications Review (ECR) provided a bespoke and achievable international plan for Excitim’s website

For companies whose website is important in their international growth strategy, the ECR enables them to apply what’s learned in the WOFIT. The ECR provides practical, impartial and straightforward advice to help companies improve their communications with overseas markets. Each review is conducted by a communications expert and is tailored to the company’s individual requirements.

“At first, I thought I needed an international website to have an ECR review, but it’s actually your existing website that they review!” said Mike, who decided to commission Doug to do an ECR. “The report Doug produced was excellent and included a whole list of improvements we could easily implement to better present ourselves internationally”.

Doug’s review included:
• How Excitim could interact internationally on social media
• How to retain interest from US customers without investing in a new US site yet
• How to improve position in international search engines

Within 2 months, Excitim were in discussions with potential US representatives

Over a two-month period, Excitim implemented all the changes set out in the ECR and quickly saw the benefits. “Visits to our website have increased four-fold compared with this time last year, we have received a significant purchase enquiry and are in discussions with a key distributor”.

“The quality of the information delivered in the WOFIT was first class – I’d recommend everybody who’s got a website and who’s selling internationally to attend”, exclaimed Mike, “and for those aiming to increase international businesses strategically, have an ECR!”

Fast facts
Company: Excitim
Industry: Specialist Toys
Target market: Global
UKTI Service: Export Communications Review
Website: www.special-needs-toys.co.uk

If you are thinking about developing your website for an international audience then maybe an ECR could help you too?

If you are thinking about developing your website for an international audience then maybe an ECR could help you too?

The Export Communications Review

The Export Communications Review (ECR) is delivered nationwide by a network of specially-trained accredited export communications consultants. Together with the client, the consultant puts together a programme of reviews to suit the needs and complexity of the exporter and their goals. Each review costs £500 + VAT, however, established companies with fewer than 250 employees may be eligible for a UKTI subsidy of £250 towards the cost of each of their first three reviews.

For more information, please visit www.ukti.gov.uk/ecr or contact the ECR team at the address below.

UK Trade & Investment is the United Kingdom Government’s lead organisation for supporting UK companies in overseas business, and attracting inward investment.

For more information please contact your ECR team on 0845 0342111 or info@ukecr.co.uk.

Please follow this link to see how other Companies have benefitted from the ECR

For more information, please visit www.ukti.gov.uk/ecr or contact the ECR team

info@ukecr.co.uk

UK Trade & Investment is the United Kingdom Government’s lead organisation for supporting UK companies in overseas business, and attracting inward investment.

Topics: E-commerce
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