Becky, thank you for your response.
Sometimes our clients recieve mixed messages from UKTI. As I understand it, UKTI have financial targets to meet, which is accomplished by selling the OMIS reports. This then looks like the public sector trading as the private sector, with government backing.
There is also always a question about the value of "free" services. It is free for a reason, and inevitably being so, has little come back if the information is not so useful.
In the private sector companies don't get paid unless their actions and information are useful to the clients. Information has to be up to date. We, for example, have now been trading for 13 years, helping companies export to Norway and Norwegain companies invest in the UK.
Advice on trading regulations, accountancy, local laws, are all fine, but the internet changes this. The professions can be contacted with ease. Social media means you can check the companies out within seconds.
Most important is that our UK exporting companies need to meet the influential people in companies who want to buy their products or service. Once they have an order, everything else can fall into place.