Drop ship from contract manufacturer to UAE- commercial invoice
We have customers in the UAE who are asking for certain details of commercial invoice documents.
We use contract manufacturers in Asia to produce products of our design. We currently drop ship from these contract manufacturers to our customers in the UAE as the well as the rest of the world.
Our company is the seller of the goods; drop shipped direct from our contract manufacturer. Our customer in the UAE is requiring us to provide a commercial invoice on the letter head of our contract manufacturer, as if they are the seller. This does not seem correct, and it puts us in an odd situation of providing documents that are inaccurate related to the seller.
Also in order to generate this commercial invoice on the letter head of our contract manufacturer, we must provide our "selling" price to our manufacturer. Obviously this creates some issues with our manufacturer who now knows our selling price vs our buying price from the manufacturer.
Can you help us understand if this requirement is valid?
Can we provide a commercial invoice on our letter head which includes the name and address of the contract manufacturer?
We have now had multiple shipments with issues being held in UAE customs, (according to our customer) due to documentation improperly on our letter head, instead of the contract manufacturer's letter head.
Your assistance in clarifying the true needs for customs clearance is requested.
Wesley Watson- Global Logistics Manager