Introduction

We encourage our users to submit comments, ratings, reviews and photographs, sharing their genuine experiences of the sellers they use. Sellers can respond to these reviews and also provide photographs of the products and services they offer. We ask sellers, buyers and other users to share our values and abide by a few rules. Use of the eMarketplace and Our Website is subject to these Community Rules, Our Privacy Policy and the Conditions of Using Our Website (“Conditions of Use”), and is limited to people who are at least 18 years of age. We may modify these Community Rules from time to time by updating them online.

Be honest and helpful

The entire community is better served if buyers provide honest and helpful information for a seller’s benefit and for the benefit of other users. If you’ve had a bad experience with a seller try to explain to them why in your review – perhaps the seller doesn’t know about this problem and can resolve it for you. Negative feedback is fine, but constructive criticism is much more useful to the seller and potential customers than an angry rant.

Double check before you hit submit

Remember that the content you submit becomes visible to anyone who visits the site, so check what you’re posting meets our Conditions of Use and is something you’re happy to be associated with.

Speak as you’d like to be spoken to

Abusive and offensive behaviour, towards buyers, sellers or other users, will not be tolerated. Users should further not post information that is obscene, vulgar, harassing, sexually oriented or degrading. If you see someone being abusive or otherwise offensive, please Contact Us.

Respect people’s privacy

Users should not post personally identifiable information of themselves or anyone else. We expect users to join us in protecting people’s privacy and not to post personal information, about themselves or anyone working at the businesses you review. Mentioning the celebrity owner of a bar/restaurant is fine, but detailing the names or contact details of individual members of the staff of such bar/restaurant is not. Personal information includes people’s names (full or partial), email addresses, mailing addresses and phone numbers, as well as bank and card details.

Respect copyright and other intellectual property rights

Anything you share with our community should be your own, unique work. Please do not post content you do not own the copyright to or otherwise do not have the right to post. This includes photos, video clips, music as a video soundtrack and unattributed quotes. Content will be removed if we receive a complaint from the copyright owner. Users should also not post any content that infringes another’s trademarks or other proprietary rights. If you would like to report a copyright violation or any infringement of intellectual property rights, please see our Defamation, Copyright and Trademark Infringement Policy.

If you’re a Seller

Encourage your buyers to leave you and your products and services a rating and/or review. Positive ratings and reviews could help bring more business your way.

Don’t review your own business. This is a sure fire way of damaging your online reputation and we will remove any reviews we identify as being faked or otherwise inappropriate. Don’t leave a review for a competitor’s business and don’t use a review for promotional purposes.

Keep an eye on your online reputation. Check your reviews regularly and respond when you need to. That way you can build trust with your buyers and the wider online community.

Don’t panic if you get negative feedback. Try to learn from it and if possible, respond to it constructively.

How to make a complaint / contact us

If you have a problem or a query about the ratings and reviews service, please Contact Us.

How to report abusive or inappropriate content/behaviour

You can flag abusive or indecent Content for removal by using the Contact Us link. All user generated content posted on Our Website must comply with both the guidance herein, the Conditions of Use and, where appropriate, Our Advertising Policy.

We reserve the right to remove any content which, and/or suspend or cancel the account of any user who, breaches these rules or for any other reason at our sole discretion.

Last updated: 18 January 2013.

© hibu (UK) Limited, January 2013.